Practice Policies

We have focused our practice exclusively on birds and exotic pets, a remarkable group of animals with a variety of needs. They have different anatomies from traditional pets, such as dogs and cats. Because of their uniqueness, they also have to be treated differently, both medically and surgically.

PERSONALIZED APPOINTMENTS

Our appointments slots are generally longer than standard veterinary appointments.  We like to allow at least 30 minutes per exam, per pet, but sometimes that time can extend if extra diagnostics are recommended.  We strive to explain your pets’ needs, their condition, and how to administer any necessary medications. If you have questions, please do not hesitate to ask us.

BOARDING AND GROOMING REQUIREMENTS

Boarding- For the health and well being of your avian pets, we require that all birds have had a physical examination and grams stains read within the last 6 months.  For small mammals and reptiles, we require annual examinations.   

Grooming- we require annual physical examinations and annual grams stains for birds.  

APPOINTMENTS AND PAYMENT

Payment is due at the time of the service. If you can’t meet your appointment time, please call us in advance.  Our office hours are Monday through Thursday from 9 am - 5 pm, Friday 9 am - 4 pm, and Saturday 8:00 am - 12:00 pm.  Our phone line is open for emergencies only from close to 10:00 pm, nightly.  If we are unable to respond, please call Med Vet, Toledo at 419-473-0328.  

We accept most forms of credit, or debit cards including Visa, Master Card, and Discover.  We also accept Care Credit.  You can apply for Care Credit at our office, or online through the following link: www.carecredit.com or 1-800-365-8295.